Returns & Warranty Help

Need a return, help with a damaged shipment or a warranty claim? Contact our Miami team with your order and part number so we can give you the right next step.

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Request a return within 30 days

Request a return within 30 calendar days after delivery or pickup. Email info@ufactory.com or call 305-634-9637 before sending a part back. We will explain the return authorization and shipping instructions. An authorization allows inspection; it is not a refund approval.

For a change-of-mind return or a customer selection error, eligible parts must be unused, uninstalled, unmodified, complete and in their original packaging, with labels and accessories.

• Check part numbers, dimensions, mounting points, connections and the complete vehicle application before installation. Ask for fitment help if anything is unclear.
• Electrical and special-order items are excluded from change-of-mind returns only when that restriction was clearly disclosed before purchase.
• Opened or used fluids and coolant are not accepted as ordinary change-of-mind returns. A sale or clearance price alone does not make an item final sale.

These conditions do not remove rights for defective goods, shipping damage, an incorrect shipment or other remedies required by law. An installed part with a suspected defect is reviewed through the warranty or defect-claim process.

Return shipping, fees & refunds

• Change of mind or customer selection error: the customer pays return shipping. Original shipping is not refunded for an ordinary change-of-mind return, except where required by law.
• Confirmed incorrect shipment, shipping damage or qualifying defect attributable to the supplied item: UFactory will provide or arrange reasonable return shipping and the applicable replacement or refund. Contact us before buying a return label.
• No restocking fee applies under our Return & Refund Policy.

We will notify you of the inspection outcome. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection, or sooner where required by law. Your payment provider may need additional time to post the credit.

Contact us promptly for an exchange or cancellation. Cancellation depends on fulfillment status; after shipping, the return process may apply. Do not ship coolant or other regulated materials without approved instructions.

Product warranty periods

• Radiators: 1 year.
• A/C condensers: 1 year.
• A/C compressors: 1 year.
• Cooling fans: 3 months.

The warranty period is separate from the 30-day return window. Warranty eligibility, coverage and the applicable remedy follow the written warranty for the specific part and applicable law. Ask us for the complete terms before buying if they are not visible. For other product types, contact us to confirm any applicable warranty.

Labor, coolant, towing and consequential-loss coverage depend on the applicable written warranty and law. A warranty claim is not automatically approved because it is within the stated period. Do not continue using a part that appears unsafe or defective.

Start a return or warranty request

Send the following to info@ufactory.com, or call 305-634-9637:

1. Your order or invoice number and purchase date.
2. The part number or SKU and vehicle year, make, model and engine.
3. A description of the issue and whether the part has been installed.
4. Relevant photos of the part, issue, shipping label and packaging.

Keep the part and packaging available for review. Wait for the correct return instructions before sending anything to the store.

Read the complete Return & Refund Policy and Shipping Policy. Nothing on this page limits rights or remedies that cannot be restricted under applicable law.